The PECB Certified ISO/IEC 20000 Foundation training course presents the basic concepts of service management and the requirements of ISO/IEC 20000-1 standard for a service management system (SMS), controls and measures for continual improvement activities.
The PECB Certified ISO/IEC 20000 Lead Implementer training course aims to provide in-depth understanding of ISO/IEC 20000-1 requirements, as well as good practices and approaches used for the implementation and maintenance of the service management system.
The PECB ISO/IEC 20000 Lead Auditor training course provides you with the necessary knowledge of clauses 4-10 of the updated ISO/IEC 20000-1 standard and the skills to conduct SMS audits in accordance with ISO ISO/IEC 17021-1 and the recommendations of ISO 19011.
GN1315-1811 Appolonia St, Afienya - Tema, GHANA