The PECB Certified ISO/IEC 20000 Foundation training course presents the basic concepts of service management and the requirements of ISO/IEC 20000-1 standard for a service management system (SMS), including controls and measures for service delivery activities, performance evaluations, and continual improvement activities.
The PECB Certified ISO/IEC 20000 Lead Implementer training course aims to provide in-depth understanding of ISO/IEC 20000-1 requirements, as well as good practices and approaches used for the implementation and subsequent maintenance of the service management system.
The PECB ISO/IEC 20000 Lead Auditor training course provides you with the necessary knowledge and skills to conduct service management system (SMS) audits in accordance with widely recognized audit principles, procedures, and techniques in compliance with ISO ISO/IEC 17021-1, the recommendations of ISO 19011 and other best practices.
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