The PECB Certified ISO/IEC 20000 Foundation training course presents the basic concepts of service management and the requirements of ISO/IEC 20000-1 standard for a service management system (SMS), including controls and measures for service delivery activities, performance evaluations, and continual improvement activities.
The PECB Certified ISO/IEC 20000 Lead Implementer training course aims to provide in-depth understanding of ISO/IEC 20000-1 requirements, as well as good practices and approaches used for the implementation and subsequent maintenance of the service management system.
The PECB ISO/IEC 20000 Lead Auditor training course provides you with the necessary knowledge of clause 4-10 of the updated ISO/IEC 20000-1 standard and the skills to conduct service management system (SMS) audits in accordance with ISO ISO/IEC 17021-1, the recommendations of ISO 19011 and other best practices.
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